Salesforce has helped thousands of businesses to manage their customers better and help gain quality leads and grow their businesses. Salesforce is one of the most popular CRMs around, and businesses around the world use it to improve their avenues and enhance their bottom lines. If you have noticed, most businesses that use Salesforce speak glowingly of this software tool, and you might wonder what makes this CRM tool so impressive, and why thousands of businesses continue to adopt Salesforce as their customer relationship management tool of choice.
1. The Salesforce Confidence
Salesforce has been used for almost two decades now, and it is a brand name to reckon with. It has been used by thousands of businesses all over the world, and most have seen their sals figures rise and their lead generation efforts have been boosted. This confidence is based on success of previous organizations that have used Salesforce, and that confidence has helped the software to release more useful updates, resulting in a cascading effect of success and efficiency made possible by collective effort and togetherness, often described as “Ohana” by Salesforce.
2. The Salesforce Promise
Most businesses invest in Salesforce because it promises them a better future. They see other businesses growing because of Salesforce, and they buy into this promise when they decide to invest in it. Most businesses are rarely disappointed in Salesforce, and this promise continues to fulfill the expectations of its users. Salesforce’s innovation is well known, and businesses love this tool;’s ability to bring more innovative features that help them to innovate their own products and services. Only when they understand their customers needs can the businesses bring better features to their services or products. That’s exactly what Salesforce helps them do.
3. Always Reliable
Salesforce has concisely released updates and upgrading to a newer version is never a problem for businesses that use this tool. Most often, we can notice that upgrades are a big problem for not only large businesses but also for small businesses, even though they have less data stored on servers. Salesforce makes updating data. Say and hassle free, and upgrading the software to the next version if often seamless and easy too. This makes Salesforce one of the most reliable software tools around.
If you have noticed, Salesforce was one of the first customer relationship management tools to table with enterprise mobility. It has always had a mobile-first approach which has helped companies to reach out to their audiences on mobile devices as well. While most CRM tools today offer mobility features, Salesforce was something of a pioneer. This has built the company a positive reputation among businesses that its tools are mobile friendly.
5. Coding is neither difficult nor Absolutely Necessary
If customizations are needed, it is always easy to add a little code, or add a whole lot of it to completely change the tool. Salesforce follows a method in which it is completely possible to sue it without any coding. However, if one desires, it is easy to customize only a few features with little coding, or complete bring an overhaul by engaging in advanced coding. This helps businesses to bring better services and features to their target audience.
6. Diverse Community
If there is one thing that all businesses swear by, when it comes to Salesforce, it is its community, The diverse community not only helps companies to get help and support, but also find customization services, clear doubts, and access a pool of developer talent that is simply unsurpassed. Great applications are available on AppExchange, which helps companies to solve all their problems without having to invest in additional coding. AppExchange has been particularly noted for its varied options and its ability to offer versatile solutions to Salesforce users.
7. Easy to use and learn
An important feature of any CRM is its ability to be implemented and used easily. Salesforce is easy to install, and users can learn how to use it easily. Training employees to use Salesforce is easy, and they enjoying it too, thanks to its intuitive user interface and user experience. Salesforce can easily be taught to employees and users, and even after customizing it, it can still be used easily. After all, one of the most challenging things is to get employees use a CRM regularly and effectively. As Salesforce is easy to use, and has an intuitive UX/UI, employees naturally prefer to use this tool.
8. Great analytics and business intelligence
Salesforce provides valuable insight about how customers behave, respond and react to marketing campaigns. It provides information regarding marketing trends, lead generation and management, all of which help in developing better marketing campaigns. Report generation helps businesses to quickly access data that helps to improve products and services. With easy access to deep insights and and analytics, businesses have no reason to complain about Salesforce.
9. Integrating with other tools is easy
Businesses are increasingly looking at integrating Salesforce and other CRM tools with their enterprise resource planning solutions (ERP). The helps them to bring their customer relationship management and backend processes together, helping automate many processes which otherwise need to be copied or duplicated. This saves valuable time and effort, and helps businesses got focus on their core activities. Salesforce is particularly amenable to integration thanks to its API. Integrating Salesforce with ERP helps companies to mange their inventories better, and bring the best customer service to their target audience.
When a business adopts Salesforce, they are purchasing something that makes them ready for future. With its undeniable focus on innovation and making technology ready for tomorrow Salesforce has been at the forefront of innovation and development. This makes businesses to place more trust in Salesforce and continue to use it as their CRM of choice, as it prepares them for an uncertain future.
Salesforce has been in use for a long time now, and people have an undeniable level of trust in the tool. This much loved CRM solution has been successfully used by thousands of businesses across the world. Thanks to its reliability, regular updates, ease of use and elimination complex coding, Salesforce continues to be one of the most popular CRM tools out there. If a business wishes to customize Salesforce to suit their needs, there is lays a developer available. This versatility and accessibility makes Salesforce extremely popular among businesses.