Point Roberts, WA and Vancouver, BC – November 24, 2020 (Investorideas.com Newswire) Investorideas.com ( www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of The AI Eye – watching stock news, deal tracker and advancements in artificial intelligence – featuring technology company GBT Technologies Inc. ( OTCPINK:GTCH).
Listen to today’s podcast: https://www.investorideas.com/Audio/Podcasts/2020/112420-AI-Eye.mp3
Today’s Column – The AI Eye – Watching stock news, deal tracker and advancements in artificial intelligence
Stocks discussed: (OTCPINK:GTCH) (NYSE:CRM)
GBT Technologies Inc. ( OTC PINK:GTCH) has announced that its 3D microchip patent has received a grant date as of December 1, 2020 by the United States Patent and Trademark Office. The patent pertains to GBT’s integrated circuit technology which introduces new methods for the manufacture of microchips. Danny Rittman, GBT’s CTO, said:
“We are glad to announce that we will be granted our multi-planer microchip patent on December 1, 2020. By manufacturing honeycomb, hexagonal and other multi planer structural shapes die, we believe IC design houses will be able to increase their silicon surface for transistors. Especially when it comes to memory circuits, silicon real-estate is a key factor. As more we can place on the silicon, as better, given reasonable, affordable die size. We believe the invention will enable [us] to design and manufacture gigantic chips for all design processes including advanced nodes like 10nm, 7nm, 5nm and below.”
Salesforce ( NYSE:CRM) has announced that its comprehensive AI Einstein “now delivers more than 80 billion AI-powered predictions every day across all Salesforce products for sales, service, marketing and commerce.” The Einstein service, which “makes applications smarter with built-in automation and AI on top of existing CRM data,” saw a 300 percent increase in Einstein Bot sessions since February of this year alone. Marco Casalaina, SVP of Product Management and GM of Einstein, said:
“AI is now an imperative, not a nice-to-have. Einstein substantiated what many have asked for years: How and when will AI really drive enterprise-level value, at scale. The pandemic forced companies to invest in the technologies that quickly add value. Einstein does exactly this by working invisibly behind the scenes to predict customer behavior and preferences.”
Global AI in Contact Center Market to Reach $21 Billion by 2028
A report published by Adroit Market Research finds that the global AI in Contact Center market will grow to $21 billion by 2028. Factors such as increased internet penetration in developing countries, as well as developments in AI, ML, and IoT technologies are cited as factors driving growth in the market. An excerpt from the report summary reads:
The demand for AI in the contact center is likely to surge on account of surge in demand for improved customer support services in call centers, exponentially growing volume of data, increasing customer engagement via multiple platforms such as website, social media, email, and growing use of AI-enabled chatbots to manage work operations efficiently and effectively. Moreover, AI systems prefill the information in the ticketing tool during documenting a ticket based on the preceding memory. Thus, the role of AI is extremely demanding in the contact center domain.
Sam Mowers, Investorideas.com
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