Description

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
We are seeking a Salesforce Developer to implement some of Starbucks most exciting and innovative areas of technology strategy. This is an engineering position with an opportunity to be on the forefront of technical complexity driving major transformation for Channel Development, US Licensed Stores and our Global Licensed Stores.

As a Salesforce Developer, you will lead the development and continuous improvement of Starbucks’ global Salesforce orgs spanning products such as Sales Cloud, B2B Commerce, Experience Cloud and others. You will work with business and technical partners across the company to maximize the benefits of the Salesforce platform, with a focus on elevating the user experience. You’ll design, build, and maintain highly effective tools used by partners (employees) and customers worldwide. You’ll have excellent technical and communication skills, will proactively work with technical and operational partners (employees) to translate business opportunities into well-architected Salesforce solutions.
This role is a software development role which requires leadership through a strong customer service orientation and continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience. The ability to lead, influence, and partner effectively with others is critical to success in this role.

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Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

Technical Design and Implementation

  • Collaborates in planning, decomposing, estimating, scheduling, prioritization, and resource allocation exercises. Mitigates risk with prototypes for complex problems as appropriate. Build incrementally, with an eye toward vision of the final product. Provides transparency in approach and progress, throughout the process.
  • Participates in the solution design process: requirements gathering and backlog refinement, shapes and guides systems approach, helps with project initiation, contributes to functional design, and leads technical design and development.
  • Develops software solutions to business problems. Leverages established design patterns and coding standards. Builds solutions that are secure, durable, scalable, flexible, and accessible and proactively mitigate against production support issues.
  • Operates in both waterfall and Agile Software Development Lifecycle (SDLC) processes and methodologies.
  • Creates and maintains documentation supporting training, system administration, deployment, and operational processes and procedures.
  • Collaboratively and effectively diagnoses, troubleshoots, and remediates incidents and problems to support the end user community. Initiates and leads root cause analysis efforts to identify and implement solutions to operational issues.

Platform Stewardship

  • Proactively participates in helping shape candidate solutions on the platform. This consultative part of the role explores the business capability portfolio to guide and direct solution options to ensure health of the platform.
  • Plays a creative role in the Platform Stewardship portfolio. Contributes to the vision, roadmap, and platform investments needed to take our business solutions to the next level. Identifies, influences, sells, and prioritizes innovative platform opportunities, as well as technical debt, with regular reviews, creating programs and solutions to raise the level of the platform offering or remediate systemic operational problems.
  • Partners with cross functional teams, such as Infrastructure, Security, Architecture, QA, and key Development teams, to strengthen and elevate the platform from a technology perspective. Successfully drives designs and solutions through enterprise processes and governance to ensure compliant, secure, and supportable solutions.
  • Deepens vendor relationships to understand and influence vendor product offerings and roadmaps, improves support engagement and gains insight into technology trends.
  • Contributes to the platform development community by providing input, content and feedback on design patterns, coding standards, and shared libraries.

Leadership

  • Provides project leadership; initiates, organizes and champions small to medium development efforts for a team of developers over a shared code base.
  • Supervises delivery of other developers on the team by setting priority and guiding deliverables.
  • Represents the Development Team when engaged with cross functional teams, including functional analysts, Project Management, Development, Architecture, Infrastructure, and the business customer.
  • Negotiates, facilitates, and influences others to gain alignment and mutually agreeable outcomes in complex and ambiguous situations. Socializes technical approach and design to project team and corresponding dependent teams.
  • Coaches and mentors other application developers learning new skills and technologies.
  • Exhibits leadership courage with respectful, articulate positions to influence critical technology solutions.
  • Manages the initiative and delivers in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction, stakeholder management, on-time delivery and efficient task execution.

Job Qualifications Basic Qualifications

  • 8+ years of Apex and Visualforce development in Salesforce components
  • 4+ years designing SFDC architecture, data designs, or overall solution architecture
  • Understanding of Java
  • SFDC certification a plus
  • Development experience in Salesforce Lightning Web Components
  • 3+ years of experience in an Agile and DevOps environment
  • Knowledge of declarative tools (processbuilder, flow) and best practices on when to use programmatic implementations over declarative solutions.
  • Working knowledge of soql, sosl, web services (soap or rest), lightning web components, apex, controllers, triggers, batch processes, apis
  • Best practices understanding of salesforce security model and security implementation at the org and user levels Hands-on experience with platform tools (data loader, visual source code, workbench)
  • Demonstrated problem solving ability
  • Ability to work on multiple tasks and deliver results with aggressive timelines
  • Ability to lead and mentor other engineers and software testers with an aptitude do advance into an engineering management role
  • Agile methodology experience
  • Excellent communication skills
  • Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, or equivalent

Required Knowledge, Skills and Abilities

  • Understanding of implications from design and implementation choices toward building secure, scalable, durable, flexible, accessible solutions.
  • Aptitude to pick up new technologies and trends, as they become relevant for the business and our platforms.
  • Ability to write and value high quality, reusable software with minimal defects.
  • Ability to learn and incorporate new technologies, concepts, and development languages.
  • Thorough understanding of data transport mechanisms and integrations including synchronous, asynchronous, bulk data, tightly and loosely coupled methods.
  • Working understanding of application architecture, infrastructure and security concepts and technical implementation.
  • Ability to analyze, diagnose and propose solutions to user problems.
  • Ability to understand and escalate technical challenges with options and recommendations.
  • Knowledge of business context and trends, as well as the business customers’ opportunities. Awareness of the functional aspects of the solution.

Interpersonal Skills

  • Ability to create and articulate ideas and solutions for both technical and business functions
  • Ability to use facts and data to influence peers and leads on solutions and designs
  • Ability to work with process owners and identify information technology solutions that enable business process improvements
  • Excellent verbal and written communication skills
  • Ability to negotiate priorities, approach, designs and ideas with team members and customers
  • Strong analytical and problem-solving skills
  • Ability to balance multiple priorities and meet deadlines
  • Ability to use business knowledge, sound judgment, and resourcefulness to proactively
  • Ability to make timely and effective decisions using a mixture of intuition, analysis, experience, and judgment

Technical Proficiency

Core Competencies
Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach, and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected]

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