Why Data Analytics is Essential to the Customer Experience

It may seem counterintuitive for sales teams to focus on anything except selling - or for service teams to focus on anything except resolving support cases. But having these teams lean into data analytics can actually help both sales and service in revolutionary ways. Here's why.

Why Data Analytics is Essential to the Customer Experience – gigminds

It may seem counterintuitive for sales teams to focus on anything except selling - or for service teams to focus on anything except resolving support cases. But having these teams lean into data analytics can actually help both sales and service in revolutionary ways. Here's why.

Make a 2-Way Conversation User Interface – The 360 Blog from Salesforce

According to Salesforce Snapshot Research, communication is one of the most important customer service and support qualities. But how many times have you called a support line and heard a robotic voice tell you to press 1 for this or 2 for that - with none of the options applying to your problem?

Dreamforce To You 2020: Reimagine Everything – Salesforce News

The global pandemic has transformed nearly every aspect of our lives - from the way we work to the way we gather. Zooms became the new meeting rooms, kitchens became the new call centers, and eCommerce is becoming the primary way people shop. Overnight, we had to reimagine how to succeed in the new all-digital [...]

Prime Day: The New Black Friday? – Salesforce Blog

It was only five years ago when Amazon launched its now-famous shopping event, Prime Day, to its loyal members. In five years, Prime Day has transformed from a rogue event in the dog days of summer to the holiday shopping season's official kick-off. But 2020 has brought challenges, including to Amazon.

Dan Torunian of PayPal in Conversation With Lindsey Irvine of Salesforce | Salesforce Blog

A staggering 346 million consumers use the PayPal platform to buy everything from chairs to chocolate. The global technology firm manages personal and business transactions across 200 countries and 100 different currencies.

Sr. Salesforce Commerce Cloud Developer (remote) at Red Wing Shoes

Sr. Salesforce Commerce Cloud Developer (remote) Company Description Watch here to see what it's like to work at Red Wing Shoe Company. Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.

3 Ingredients of Success with Pierre Marcolini

The COVID-19 crisis may have pushed us apart physically, but it's also motivated us to find new ways of staying engaged and connected - both with each other and with our wider communities. In an uncertain climate, communication and information are more important than ever.

How Custom Search Solutions Can Positively Impact Business Productivity – Coruzant Technologies

Accurate search results matter. Nearly 80 percent of people will leave a site and never return after searching for an item two times unsuccessfully. On the flip side, firms using effective search solutions will retain their customers at higher rates. According to Salesforce data, searchers pull in more revenue, spending 2.6 times more on mobile [...]

How Retailers Can Win Again | Salesforce Blog

Patrick Deloy is Managing Director at Isobar, a Dentsu Aegis Network company and Platinum Salesforce partner, and Chief Growth Officer at Dentsu Commerce. He leads the commerce practice from Hong Kong. The retail industry has faced unparalleled challenges and transformation in 2020. Millions of businesses closed their doors due to the effects of stay-at-home orders.

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