General

What are the best practices for facilities managers? How do we deal with risk management, and get employees on board with contact tracing? There are many questions at this moment, but not many answers. After all, these are unprecedented times.

Remember those times when spreadsheets ruled the 1990's and were touted as the game changer for every business organization? Three decades later, things are pretty much the same. So many industry leaders still leverage Excel spreadsheets for highly tailored configuration, pricing and quoting calculations.

The first critical advantage loyalty leaders enjoy­­in an environment about as placid and predictable as the mid­winter North Atlantic­­is a steady and unchanging reference point for navigation. No matter how bad the weather, a company with one eye on the North Star need never experience confusion about where it is and where it wants to go.

In a matter of months, higher education institutions have had to reinvent themselves from physical hubs of learning to digital enablers of the student journey. And while no one knows exactly how the education experience will change in the future, it's safe to say that colleges and universities need to be agile, adaptable, and flexible enough to embrace the "next normal" and future disruption.

It makes sense to start at the beginning, so let's examine the word "business." Obviously, BPM exists to optimize the functions of a business, but what are those, exactly? A business doesn't exist to make people money, employ people, or develop specific production methods.

Before we begin, I want to give a shout-out to my (virtual!) collaborators Katie Li and Ludovic Leraistre who co-authored this with me. In the age of the customer, businesses are increasingly driving up their expectations for compelling customer experiences.

"Spider-Man 3" cost $258 million. "Star Wars: The Rise of Skywalker" was $275 million. And "Pirates of the Caribbean" holds the dubious honor of the most expensive movie ever made at $376.5 million. To the average person, these costs are astonishing, but pull back the curtain and they start to make sense.

Late last month Salesforce introduced Digital 360, combining their Marketing, Commerce, and Experience Clouds with some new components to help companies accelerate their digital transformation efforts with respect to customer engagement.

WASHINGTON, D.C. - Nearly 40 veterans and military spouses are one step closer to high paying, in-demand careers as Salesforce professionals. Through the U.S. Chamber of Commerce Foundation's Hiring Our Heroes (HOH), the Salesforce Fellowship Program recently completed its first 12-week fellowship cohort, graduating nearly 40 fellows and partnering with 21 host companies representing a variety of industries throughout the United States.

In our most recent # SalesforceQA interview, we caught up with Salesforce Delivery Lead at Landmark Space, Nassar Mehmood. Nassar talks about the biggest challenges he has faced throughout his career and how to overcome these, as well as discussing the steps he takes to continue developing in the ever-changing world of Salesforce.