Service Cloud

If your organization deeply cares about customer support, then Salesforce Service Cloud is what you ought to choose for. Regardless of whether you are in B2C or B2B section, you'll have numerous clients raising tickets and queries on an everyday basis. These tickets might be acquired by your service executives.

In his theory, famous geologist & naturalist Charles Darwin introduced the concept of survival of the fittest. This concept of survival is not just limited to the ecology but it also applies in every sector and every industry. Today, businesses in a quest to survive, always innovatively serve their customers to hold them for a longer period.

When it comes to choosing a Knowledge Base Software provider for your organisation, the quickest and cheapest option can be going for a Knowledge add-on within your current CRM, Cloud manager or Project Collaboration Provider. The recommended option is going with a standalone Knowledge Management System that is purpose built for customer experience, data accuracy, multi-channel customisation and has its own dedicate support and training.

In his theory, famous geologist & naturalist Charles Darwin introduced the concept of survival of the fittest. This concept of survival is not just limited to the ecology but it also applies in every sector and every industry. Today, businesses in a quest to survive, always innovatively serve their customers to hold them for a longer period.

The global insurance sector is undergoing a dynamic change due to digital transformation. This digital disruption has forced insurance providers to either make significant changes to their business models or face the risk of being ruined. However, insurers, especially traditional insurers may find themselves at a competitive disadvantage owing to their age-old business models, as well as hefty investments made in infrastructure.

When it comes to doing business, we're in a new and exciting age: an age of disruption, an age of transformation, an age of acceleration and evolution. A new landscape is emerging from the shadows of the old, and the companies that will be best prepared to lead in the new world are the companies that have positioned themselves to adapt to this change.

Salesforce being a CRM is used to connect people and information. In this blog, I am going to explain one of the core service - Salesforce Service Cloud and how it revolutionized customer support by making interactions easier between an organization and its customers. In my previous blog, you learned how to create a .

We are back with our second FOSS Fund recipient of the year! The FOSS Fund has been a great way for us to financially support and sustain the larger open source ecosystem. It's an easy way for your...

Today, with a plethora of tools at their disposal, SMEs can step up to whatever new challenges are put in front of them. Here is how Salesforce Service Cloud is helping service agents of an SME deliver top-notch customer service;

Today, a call center must be closely integrated into the core business operations within an organization that manages customer interactions. Traditionally a call center receives requests only by Phone, email and potentially chat. The new modern call center needs to handle inbound and outbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, fax, and traditional mail.