Abstract

Telemarketing, telecommunications and service call centers traditionally relied on human service operators interacting with customers over the phone. This was for many years just done over the phone until the Web and things such as e-mail took off.


[https://miro.medium.com/fit/c/96/96/1*mCdoFcjomak6rFQB3yrK1A.jpeg] [https://chatbotslife.com/@maciejduraj_75226?source=post_page—–37ee2f10555c———————-] Telemarketing, telecommunications and service call centers traditionally relied on human service operators interacting with customers over the phone. This was for many years just done over the phone until the Web and things such as e-mail took off. Over time, more and more service centers started to outsource employees and custo

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