Through a new multi-year agreement, Humana will capitalize on infrastructure and capabilities offered by Salesforce Health Cloud to create an integrated health experience for its members.

Salesforce announced a multi-year agreement with Humana to help deliver a more connected, personalized healthcare experience for its members. Humana is deploying Salesforce Health Cloud to help power its Enterprise Clinical Operating Model (ECOM), a new care management technology platform that will facilitate integrated care coordination between its members, care teams and provider communities.

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Healthcare is delivered beyond doctors’ offices – people now receive healthcare via telemedicine, primary care clinics, and home health. Because of this, Humana is building a care coordination platform that its trusted multidisciplinary care team can access to stay aligned on its members’ needs to receive care and stay healthy.

This implementation with Salesforce and API-led connectivity using MuleSoft will provide Humana’s care teams with the ability to easily collaborate by offering a single, central view of each member’s complete clinical history and insight into social, environmental and lifestyle factors impacting that same member’s health.

In addition, Humana and Salesforce will collaborate on the development of transformative healthcare solutions through a joint Healthcare Innovation Lab, based in Humana’s Boston studio_h, where the companies will co-create and co-innovate with the goal of solving today’s healthcare challenges.

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