Salesforce Development Officer

LGBT Ireland Background

LGBT Ireland is a national charitable organisation underpinned by localised knowledge and responses. Together with our network members, we provide support, training, and advocacy which aims to improve the lives of LGBT+ people across Ireland.

We provide the National LGBT Helpline and Online Chat Service, seven days a week. In collaboration with Transgender Equality Network Ireland (TENI) we provide the Transgender Family Support Line twice per week and offer five monthly peer support groups supported by a small staff team and 65+ incredible volunteers nationwide.

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Role Overview

The Salesforce Development Officer will support and upgrade LGBT Ireland’s existing Salesforce.com CRM platform and champion increased adoption and user enablement across the organisation.

The Salesforce Development Officer will be responsible for supporting our technical infrastructure by delivering a full-service CRM, providing guidance on Salesforce issues and working collaboratively with LGBT Ireland in designing and developing Salesforce across the organisation. The Salesforce Development Officer will address any technical issues to support the staff team in a wide variety of tasks to streamline our data collection and processes.

Key Duties and Responsibilities

  • Focus the organization’s use of data towards what best serves our mission and services;
  • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
  • Gather detailed requests for improvements or changes to the CRM system, and implement these changes as appropriate
  • Automate processes using Salesforce tools such as process builder, approval processes, validation rules, utilising the Nonprofit Success Pack, Salesforce Lightning, Salesforce Volunteers and Mailchimp for Salesforce
  • Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, donation handling, and more
  • Train new users and grow the Salesforce skill set across the organization
  • Document customizations made in Salesforce
  • Champion the use of Salesforce to continuously improve the user experience and help drive digital transformation across the organisation for all stakeholders

Skills Required

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization
  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
  • Ability to assess the impact of new requirements on Salesforce and other integrated systems

Experience

The successful candidate will ideally be able to demonstrate:

  • Prior experience in a similar Salesforce admin/developer role;
  • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content;
  • Strong understanding of Salesforce best practices and functionality preferred;
  • Minimum two years of experience as a Salesforce administrator preferred;
  • Skilled in Salesforce (Lightning Experience, NPSP, Volunteers, Gmail Integration);
  • Capable of reviewing and adjusting existing structures to better align with the specific needs of LGBT Ireland;
  • A problem-solving mentality with great attention to detail;
  • An ability to multitask and handle sensitive data;
  • An ability to understand and articulate complex processes;
  • Strong organisational skills; and
  • Be comfortable using MS Office, GSuite, and other similar applications.

Reporting Relationship

You will work collaboratively with LGBT Ireland Staff and report directly to the Services Development Coordinator in LGBT Ireland.

To Apply

The position is a fixed term contract of 6 months duration. You will work 35-hours per week. The position will be remote and the salary offered for this position will depend on skills and experience. Please send a cover letter and your CV to [email protected]

LGBT Ireland is an equal opportunity employer.

The closing date for applications is 5pm on Monday 24th May 2021. Interviews to take place on Thursday 3rd June 2021.

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