[https://static.wixstatic.com/media/55451c_fa5b1b7974e94b1dbd972a81bc7e2cc8~mv2.jpeg/v1/fit/w_262,h_192,al_c,q_5/file.jpeg]I had the opportunity to speak with , Director of Product Management at about their backing product suite in light of Salesforce no longer offering data recovery service as of July 31, 2020, since they were not able to deliver the level of service their clients desired and deserved. Salesforce is recommending that customers use their partners to provide backup and recovery.
Ten years ago when people started using the cloud and SaaS, few people understood the need to back up their data. Users saw five-nine availability and stability and ease of use. However, they failed to understand the shared responsibility model of SaaS where the provider is responsible for the system, while the user is responsible for their data and the access thereof. Few to no users thought about the threats to their Salesforce data [https://spanning.com/resources/interactive/salesforce-fron…
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