Salesforce being a CRM is used to connect people and information. In this blog, I am going to explain one of the core service – Salesforce Service Cloud and how it revolutionized customer support by making interactions easier between an organization and its customers. In my previous blog, you learned how to create a . Moving forward, I will help you understand how Salesforce Service Cloud can add value to your business. First, I will explain the need for Salesforce Service Cloud, what it is and what all services it provides to engage your customers. In the end, I will explain one use case on how Coca-Cola has been extremely successful in enhancing their customer’s experience using Service Cloud. custom Salesforce Application [https://www.edureka.co/blog/salesforce-tutorial]
So, let’s get started with why your organization should choose Salesforce Service Cloud.
WHY SALESFORCE SERVICE CLOUD?
If your company deeply cares about the customer service, then Salesforce Service Cloud is wha…