In his theory, famous geologist & naturalist Charles Darwin introduced the concept of survival of the fittest. This concept of survival is not just limited to the ecology but it also applies in every sector and every industry.

Today, businesses in a quest to survive, always innovatively serve their customers to hold them for a longer period.

According to a research study, 80% of companies [https://www.salesforce.com/blog/2019/03/customer-service-trends.html] believe that customers’ experience with the company is as important as its products.

Companies have left no stone unturned to establish modern and high-tech customer contact centers to solve clients’ queries as rapidly & efficiently as possible.

Still, 93% of customers [https://www.salesforce.com/blog/2019/03/customer-service-trends.html] prefer to have their problems discussed over the phone through a customer care executive.

And, that’s where Salesforce has announced its latest product namely, Service Cloud Voice. It is int…

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