Requisition ID: 49506 Title: Sr Business Analyst Salesforce Division: Arthrex, Inc. (US01) Location: Naples, FL

Arthrex is a global medical device company and a leader in new product development and medical education in Orthopedics. Arthrex is actively looking for a talented and passionate Business Analyst who wants to make an impact by providing innovative process and technology solutions.


You will be working in a business facing Information Technology role, with a mission to increase business value delivered to Sales and Marketing Communications business groups, by understanding the challenges, gathering requirements and collaborating with technical teams to implement solutions. The position works with the management team to turn strategy in to action, liaises with the technical organization and business stakeholder groups to determine priorities, timelines and costs of specific projects. Experience in Salesforce, Sales Cloud and/or Marketing Cloud is required. Experience in other Salesforce products is a plus. If you have a strong IT Business Analyst background implementing solutions using Salesforce platform, you would be a great fit. We invest in our team members and provide an environment where everyone feels challenged and can grow professionally. The successful candidate will embrace the challenge of solving critical business problems in a fast-paced environment. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Location: Naples/Boston/Remote Main Objective:

The Senior Business Analyst position works directly with business departments supporting the Sales and Marketing Communications business process. The candidate will be responsible to manage a pipeline of Information Technology projects and enhancements from conception to implementation and support, in Salesforce – Sales Cloud and Marketing Cloud platform. A successful candidate must have experience defining and operating functional requirements in one of the following areas: Sales, Marketing, Customer Service, or Corporate Communications.

Essential Duties and Responsibilities:

  1. Interface with business stakeholders to define scope, requirements, and work with the IT teams to architect solutions that can be delivered.
  2. Deploy appropriate methodology for the identification and documentation of business requirements.
  3. Elicit, capture, analyze, refine, articulate, and document business requirements, user stories and acceptance criteria.
  4. Author and maintain, detailed functional requirements that can be used by both the Development and Software Quality Assurance teams to build and verify technology solutions.
  5. Facilitate collaboration among business units for documentation of AS IS and To Be Processes, analyze process improvement opportunities.
  6. Perform data analysis and review business rules with the business stakeholders to refine requirements.
  7. Translate the business requirements and business rules into source to target data mappings to integrate multiple systems.
  8. Support functional testing cycles including test planning, script development, test execution and defect resolution.
  9. Plan and manage user acceptance testing activities including end to end issue resolution.
  10. Provide deployment, training, and change management support to business users.
  11. Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds.
  12. Communicates with different levels of management for requirements and status reporting.
  13. Collaborate with development teams to resolve issues involving designed solution.
  14. Engage in efforts to establish scope and business case for new programs and initiatives.
  15. Partner with Delivery Manager and the IT teams, to develop a roadmap of projects and initiatives for enablement of new capabilities.
  16. Work with the management teams to convert strategy into action.
  17. Project manage individual software releases and initiatives.
  18. Project Management and mentorship of junior level analysts.
  19. Recommend and participate in process improvements at all times.
  20. Identify opportunities to innovate and differentiate Arthrex from its competition.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

  • Bachelor’s degree in Business Administration, Information Technology or related field required, with 8+ years of related information systems experience and 4+ years in implementation through full software development life cycle.
  • Experience in Einstein Analytics and CPQ solution is a plus.
  • Strong background in business process analysis, requirements, and design, as well as data modeling and detailed functional design.
  • Proven ability to handle many diverse projects at once and meet deadlines in fast-paced environment with shifting priorities.
  • Resourceful, self-motivated and able to meet responsibilities with minimal direct supervision.
  • Accountable team player with a constructive attitude, problem-solving and customer service mindset.
  • Excellent team player and able to work with virtual cross-functional teams.
  • Excellent influencing and negotiation skills.
  • Previous position in Pharma or Medical Device industry a plus

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Experience with the Salesforce product suite, including Sales, Service, and Marketing Clouds.
  • Experience with process improvement techniques and tools. Lean or Six Sigma preferred.
  • Understanding of the major functions in a global organization.
  • Strong communication (written and oral) and presentation skills.
  • Strong familiarity with agile and waterfall SDLC process.
  • Ability to work comfortably at all levels within the organization up to the senior management level.

Machine, Tools, and/or Equipment Skills:

PC servers, workstations and laptops. Telecommunication equipment, cell phones and smart phones. Microsoft and Apple environment. Work with standard current computer applications, such as word processing, spreadsheets and data bases. MS Office, SQL server, Active Directory, MS Exchange, ERP and partner software applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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