When it comes to choosing a Knowledge Base Software provider for your organisation, the quickest and cheapest option can be going for a Knowledge add-on within your current CRM, Cloud manager or Project Collaboration Provider. The recommended option is going with a standalone Knowledge Management System [https://www.livepro.com/knowledge-management-solutions] that is purpose built for customer experience, data accuracy, multi-channel customisation and has its own dedicate support and training.

An example of an add-on KMS is Salesforce Knowledge [https://www.salesforce.com/au/products/service-cloud/features/knowledge-base/], which is available as part of the Salesforce Service Cloud, it allows you to have your Customer Knowledge and a variety of service cloud solutions all in the one package. Salesforce Knowledge is often favoured by those who want to simplify their software vendor management and integrate all their channels into the organisations CRM.

Some of the differences between …

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