Maria Ross suffered a brain aneurysm that nearly took her life. The author of “The Empathy Edge” and founder of marketing and branding consultancy Red Slice [] now uses her journey through hospitalization and therapy as a model for how the power of empathy – being present, being curious – can help produce better results in business and our personal lives.

Business leaders like Chief Marketing Officer for Ethan Allen Interiors Rodney Hutton [] incorporate Ross’ teachings into their business models. “Empathy is not a slogan. It’s not a buzzword. It’s my choice,” says Hutton who leads with empathy to cultivate a genuine sense of belonging among his teams across the company’s 300 design centers.


In this week’s Leading Through Change [] episode, we brought Hutton and Ross together to discuss the principles and practice of empathy in the workplace, and how leaders can embrace them t…

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